PRIVACY POLICY
Last updated: May 1, 2026
This Privacy Policy describes how Three Tenticles Forward Studios collects, uses and shares information about you when you visit or make a purchase from threetenticlesforward.com.
SECTION 1 - WHAT INFORMATION WE COLLECT
When you purchase something from our store we collect personal information including your name, address and email address as part of the buying and selling process.
When you browse our store we automatically receive your computer's internet protocol address to help us learn about your browser and operating system.
When you subscribe to our mailing list we collect your email address with your permission.
SECTION 2 - CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason such as marketing we will ask directly for your expressed consent or provide you with an opportunity to say no.
To withdraw your consent at any time please contact us at jackiemorisette@gmail.com.
SECTION 3 - HOW WE USE YOUR INFORMATION
We use your information to:
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Process and fulfill your orders
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Send order confirmations, shipping updates and receipts
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Respond to your inquiries and commission requests
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Send newsletters and studio updates if you have subscribed. You may unsubscribe at any time.
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Improve our website and understand how visitors use it
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Comply with legal obligations
We do not sell your personal information to third parties. We do not use your information for advertising purposes beyond our own communications.
SECTION 4 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 5 - THIRD PARTY SERVICES
We use the following third party service providers to operate our business. Each provider handles your data only to the extent necessary to perform their services:
Wix — our website and ecommerce platform hosts our store and processes payments. Your data is stored through Wix's secure servers. Payment information is encrypted through PCI-DSS standards. Purchase transaction data is deleted after your transaction is complete. Wix privacy policy available at wix.com/about/privacy.
Gelato — our print on demand and fulfillment partner receives your name and shipping address to fulfill print and merchandise orders. Gelato privacy policy available at gelato.com/privacy-policy.
Mailchimp — our email marketing platform stores your email address if you subscribe to our mailing list. You may unsubscribe at any time. Mailchimp privacy policy available at mailchimp.com/legal/privacy.
Google Analytics — collects anonymized data about site usage to help us understand visitor behaviour. Google privacy policy available at policies.google.com/privacy.
Canada Post and couriers receive your name and shipping address to deliver physical orders.
Third party providers may be located in jurisdictions different from your own. If you are located in Canada and your transaction is processed by a provider located in the United States your personal information may be subject to disclosure under United States legislation including the Patriot Act.
Once you leave our website you are no longer governed by this Privacy Policy.
SECTION 6 - SECURITY
To protect your personal information we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered or destroyed. Credit card information is encrypted using SSL technology and stored with AES-256 encryption. We follow all PCI-DSS requirements.
SECTION 7 - COOKIES
Our website uses cookies to improve your experience. Cookies help us remember your preferences, understand how you use our site and provide relevant content. Types of cookies used include essential cookies required for the site to function, analytics cookies through Google Analytics and marketing cookies through Wix. You can control cookies through your browser settings. Disabling cookies may affect some site functionality. For a full list of cookies used on this site view the Settings button on our cookie banner.
SECTION 8 - DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Order information is retained for a minimum of seven years for accounting and tax purposes under Canadian law. Email subscribers are retained until you unsubscribe.
SECTION 9 - YOUR RIGHTS
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) you have the right to access the personal information we hold about you, request correction of inaccurate information, withdraw consent to our use of your information, request deletion of your personal information subject to legal retention requirements, and file a complaint with the Office of the Privacy Commissioner of Canada. To exercise any of these rights please contact us at jackiemorisette@gmail.com. We will respond within 30 days.
SECTION 10 - AGE OF CONSENT
By using this site you represent that you are at least the age of majority in your province or state of residence, or that you have given consent for minor dependents to use this site.
SECTION 11 - CHANGES TO THIS POLICY
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting. If we make material changes we will notify you on this page. If our store is acquired or merged with another company your information may be transferred to the new owners.
CONTACT AND PRIVACY COMPLIANCE
For privacy inquiries, to exercise your rights or to access, correct, amend or delete any personal information we have about you please contact:
Three Tenticles Forward Studios Fort McMurray, Alberta, Canada jackiemorisette@gmail.com